Refund & Return Policy

We want you to love every step with La Femme Steps. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

Returns are accepted within 14 days of delivery. Items must be unused, in original condition, and in the original packaging with all tags intact.

Non-Returnable Items

Sale items, gift cards, and custom-made products are non-returnable unless defective.

Return Process

To initiate a return, please email us at info@lafemmesteps.com with your order number and reason for return. Once approved, we will provide you with return instructions.

Refunds

Once we receive your item and inspect it, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7–10 business days.

Shipping Costs

Customers are responsible for return shipping unless the item was received damaged or incorrect.